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October 19, 2020Manage your cards with Card Controls
At PEFCU, we give you the power to control your financial future—and your financial present—with the Card Control feature in our Mobile Banking app. With Card Control, you can be assured that when you need to take swift action to secure your cards, you will have the access you need.
This tool gives you an extra layer of security over your PEFCU debit and credit cards. With Card Controls, you can temporarily or permanently deactivate lost or stolen cards from the PEFCU Mobile Banking app.
If your card is misplaced, you can turn it off by simply toggling the on/off switch on the screen.
Enrolling is easy:
- Simply log in to your PEFCU Mobile Banking app.
- Select the menu button found in the upper left corner of your screen.
- Tap “Card Controls.”
You will be surprised at how much control you have over your financial life—and it is at your fingertips. Check out all the features available to you through PEFCU’s Online Banking and Mobile Banking app.
I have notice that after 11:00pm I receive a message unable to complete request try back shortly – ok It is only until after 6:00am the card controls work.
Please advise if this is a safety feature, Shouldn’t you have the ability to turn cards off 24/7?
Zachery, if you are experiencing issues with your cards or mobile banking please contact our Member Contact Center at 1-800-226-6673.
I locked my card using the feature, once i was ready to pay i tried to unlock the card and got a message that says ” this operation can not be performed at this time. please try again later. tried calling but ofcourse they are closed and i need to feed my children.
We apologize for your experience, Crishonda. We hope you were able to resolve this issue with our Member Contact Center. If not, they can be reached at 800-226-6673.
I received my new debit card. The activation code sticker says to call 800-226-6673 for 24/7 activation. This is false and misleading it only works when you have office hours. Additionally the card fraud department you are using is an outside firm and does not have access to activate the card. It’s very frustrating not to have access 24/7 as the card activation instructions are clearly incorrect
Hi Scottie! We apologize for the inconvenience. Select cardholders did experienced a temporary issue with card activation. This has been resolved but we apologize this impacted you.
I received my new debit card. The activation code sticker says to call 800-226-6673 for 24/7 activation. This is false and misleading it only works when you have office hours. Additionally the card fraud department you are using is an outside firm and does not have access to activate the card. It’s very frustrating not to have access 24/7 as the card activation instructions are clearly incorrect
Hi Scottie! We apologize for the inconvenience. Select cardholders did experienced a temporary issue with card activation. This has been resolved but we apologize this impacted you.