December 22, 2023Don’t Fall for These Text Scams
Millions of people fall victim to identity theft every year. The best way to protect yourself is to understand how popular scams work. However, once you become comfortable identifying them, fraudsters change it up and try new methods.
A new trend emerging involves fraudsters piggybacking off legitimate text alerts from financial institutions. These messages are deceiving because they often copy the same language credit unions and banks use to alert individuals of suspicious activity on their accounts.
Identifying these fraudulent texts can be challenging at first, but there are tell-tale signs of a scam.
How Text Scams Work
Text scams tend to fall into the fraud category of “phishing.” It’s exactly as it sounds – fraudsters are fishing for any personal or sensitive information you’re willing to provide.
Most phishing attempts come through email, text message, or social media. The message will usually contain a link to a website or a phone number to call. The three most common ways they gain access to your information include:
- Clicking a Link: If you click the provided link, it will usually direct you to a fake website that mimics the company they are impersonating. Their goal is for you to attempt to log into your account so they can steal your login information or other sensitive data.
- Downloading Malware: Clicking the provided link might also install malware on your device – allowing the scammers to monitor your web activity and potentially steal personal information.
- Calling the Number: Many scammers can be very convincing while impersonating your financial institution or other business. They may already have some of your personal information obtained online (for example, via social media). They use these bits of information to assure you they are who they claim.
Common Examples of Fraudulent Text Messages
As fraudulent text scams spike in popularity, the messages are also evolving. Here are examples of actual fraudulent text messages:
- Verify [PEFCU/Publix Employees Federal Credit Union/other financial institution] Activity: Did you spend $576.34 @ BEST BUY? Reply Y if Recognized OR Reply N if Not Recognized.
- Any reply verifies to the scammer the phone number is active, and they will follow up with a phone call.
- Your [PEFCU/Publix Employees Federal Credit Union/other financial institution] Debit Card is charged for $598.97. If you do not recognize this event, please click [link] to cancel it.
- [PEFCU/Publix Employees Federal Credit Union/other financial institution]: A transfer of $155.03 was just issued from your Free Checking Account. Visit [link] to cancel this transfer.
- Your [PEFCU/Publix Employees Federal Credit Union/other financial institution] account has been temporarily suspended. Please use the secure link below to verify your account and continue using it. [link]
- Your [PEFCU/Publix Employees Federal Credit Union/other financial institution] debit card has been compromised. Please call [Phone #] to verify your account & activate your new card.
- [PEFCU/Publix Employees Federal Credit Union/other financial institution]: We have placed a hold on your account. Resolve by clicking below. [link]
How to Spot a Text Scam
Sometimes it’s pretty easy to identify text scams. For example, the fraudster sends you a message from a financial institution where you don’t have an account. Other times it can be a bit more difficult.
Here are a few key features that can help you identify fraudulent texts.
- Private Information: Anytime you receive a text or follow-up call inquiring about account information, stop. No financial institution will text, email, or call unsolicited requesting your personal information.
- Suspicious URLs: Whether in email or text, always look over the web address provided. You can often spot a scam because the URL will be unfamiliar, misspelled, or completely unrelated to the financial institution.
- Confusing Wording: While text messages are concise, legitimate businesses still tend to use proper grammar. If you notice misspellings or wording that is confusing, it’s most likely a scam.
- Time Sensitive: Fraudulent texts often press you to act immediately. If you don’t respond within a short period of time, you might receive subsequent messages urging you to take action.
- Fear-Oriented: Most messages are written to scare you. For example, someone is trying to make a large purchase with your debit card. It’s ironic because scammers use fake texts about people stealing your money – to actually try and steal your money!
Ways to Protect Yourself
The best protection from fraudulent texts is understanding how these scams work and being able to identify them quickly. Other measures you can take to ensure your safety include:
- Virus Protection: Install and update virus and malware protection on all your devices. If you glance at a text and see PEFCU or another financial institution’s name, you might click the link without thinking. With proper virus protection, malicious URLs will be blocked.
- Contact Your Financial Institution: If you receive a text message from PEFCU or another financial institution, do not respond. Instead, contact us directly. Or you can log into your account through PEFCUOnline or PEFCUMobile to see if any alerts are present.
- Change Your Passwords: Update the passwords to your PEFCU and other financial accounts regularly. Use a combination of upper/lowercase letters, numbers, and symbols to strengthen your login credentials.
- Monitor Your Account(s): It’s good practice to log into your PEFCU and financial accounts regularly to review your balance and recent transactions. If fraud does occur, the sooner you spot it, the better.
We’re Here to Help!
The thought of scammers gaining access to your account or money is never pleasant. That’s why account security and member privacy remain our top priorities. If you believe you’re a victim of fraud or want to report a suspicious message from the credit union, please contact us immediately.
Feel free to stop by any of our convenient branch locations or call 800-226-6673, and our team will gladly assist you.
Each individual’s financial situation is unique and readers are encouraged to contact PEFCU when seeking financial advice on the products and services discussed. This article is for educational purposes only; the authors assume no legal responsibility for the completeness or accuracy of the contents.